Customer driven innovation is the backbone of your company

Zusatztext

This study found that customer-driven innovation is becoming increasingly more essential in todays competitive marketplace. In recent past, it was always company performing innovations for the customers. But we found that customer is and will be primary source of innovation during the next several decades. Therefore, we explored that customer-driven innovation is become more beneficial than older paradigms of innovation in both academia and industry. The comparison of theory and practice helped us to identify that increase customer satisfaction is most vital motive for company to cooperate with customers during idea generation stage of product and service innovation. This study found that reduction of market uncertainties is most important benefit for company to gain from involving customers during ideation process of products and service innovation. It was identified that self-image and need a solution are most significant motives for customers to cooperate with company during idea generation stage. Similarly, we found that cognitive or learning benefits is most common customer benefit gained from cooperation.

Autorenportrait

Ikram Ullah obtained his Master of Science in Software Engineering (MSSE)degree from Blekinge Tekniska Högskola school in Sweden in 2013. He is possessing a solid academic understanding of software development principles and experience encompasses software design, development, testing and maintenance of custom application software.

Weitere Details